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CASE: WHAT DOES IT TAKE TO GO MOBILE?

1: What management, organization, and technology issues need to be addresses when building mobile applications? Management Issues Mobile strategy in selecting mobile devices, operating system, applications. Mobile platform, operating system and applications which suitable with capability and business needs. The skill and capability of users by conducting training and so on. Resarch and studying customers mobile behaviour How they use their mobile devices while shopping and researching brands What information do they wanat about the brand, product features, product reviews, or retail store locations. Organization Issues Change of business objective and business process The firm needs to change their business objective and business process. It’s important to understand how, why and where customers use mobile devices and how these mobile experience change business interactions with customers. Change of employees working culture By changing business objective and new busine...
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CASE: Knowledge Management and Collaboration at Tata Consulting Services

1. Analyse the knowledge management efforts at TCS using the knowledge management value chain model. Which tools or activities were used for managing tacit knowledge and which ones are used for explicit knowledge?   Using the value chain model, the knowledge management efforts at TCS can be divided into the following activities: Knowledge Acquisition Over the years, TCS had acquired a vast body of knowledge and experience in several fields through on-shore and off-shore projects for its clients across the globe including GE Insurance, GE Health, Hewlett Packard, Prudential, Standard Chartered Bank etc. In addition, TCS regularly rotated people across various functions and within other Tata Group companies to gain cross-industry experience. Employees were also encouraged to be part of outside bodies like the IEEE, and go in for certifications. Knowledge Storage TCS had developed various repositories and databases for knowledge storage such as KBases, Process Asset Lib...
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CASE:WILL MOBILE TECHNOLOGY PUT ORBITZ IN THE LEAD?

1. How important is mobile technology in Orbitz’s business strategy ? Why ? Based on the case study given, the mobile technology is very important for Orbitz’s business strategy. Why ? This can be explain by the beginning of Orbitz company established, Orbitz distinguished itself as a leader in mobile technology. With the mobile technology as their important business strategy, Orbitz can reduce significantly their cost thus it also brings a lot of benefits to their customers. The number of people who book the hotel with mobile devices is growing every day. Mobile booking nowadays, is a booking through special applications or mobile versions of the sites. Today that kind of reservation is especially in great demand among business traveler. Travelers very appreciate the mobility and the ability to solve problems “here and now”. With mobile applications Orbitz.com and mobile version of the site, they can easily book a room, rent a car or buy an airplane ticket, regardless of location, ...
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CASE:WIM Industries: From MRP to ERP

1: Why did WIM feel the need to implement an ERP system? Before implementing an ERP system, WIM was using a materials resource planning (MRP) system, but this system, while a large advance over paper-based management techniques, nevertheless created many problems as the company’s operations expanded. MRP systems do not integrated information from various divisions within a company, but instead automate processes and information within departments. For WIM this meant there was no platform with which to integrate data from different departments, there was a prevalence of data duplication and redundancy, and inconsistent data were supplied to managers. In addition to this, the departments within the company were acting as separate entities and information was not being shared. The growing size of the firm and the corresponding increase in the sizes of departments also bogged down the flow of information. There were also no predefined standards for data communications and information ...
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CASE:CUSTOMER RELATIONSHIP MANAGEMENT HEADS TO THE CLOUD

1: What types of companies are most likely to adopt cloud-based CRM software services? Why? What companies might not be well-suited for this type of software?  Types of companies that may want to adopt cloud may be any company wanting to consolidate multiple services or applications into one, mainly to reduce electricity, personal or operating costs. Companies that need a Service level agreement or sense of data security would not want to invest into a cloud system. Companies who struggling with a lot of data to be store also prefer to use this. Cutting cost companies are also recommended to use this system. Cloud-based CRM would help these companies to achieve operational excellent and customer intimacy and released from fixed and operational cost. Not only that, it also allow them to subscribe and cancel without losing large up-front software license and hardware investment. Some companies are not suit with this software services. Those companies made large inve...
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CASE:DP WORLD TAKES PORT MANAGEMENT TO THE NEXT LEVEL

1: HOW DID IDENTEC SOLUTION’S RFID-BASED TECHNOLOGY HELP DP WORLD INCREASE THE EFFICIENCY AND EFFECTIVENESS OF ITS CUSTOMER’S SUPPLY CHAINS? RFID has enabled DP World to increase the productivity of container hand offs, speed the entry and exit of trucks through terminal gates, and increase fuel efficiency.  Identecs’s   RFID-based solution has also enabled DP world to improve customer satisfaction by enhancing the efficiency of customer’s supply chains through smoother, faster, and more effective delivery of their containers at terminal gates.     2:DESCRIBE TWO IMPROVEMENTS THAT RESULTED FROM IMPLEMENTING THE IDENTEC RFID-BASED SOLUTION.         RFID has helped it to tighten security by providing better accuracy on inbound and outbound truck movements through the terminals. For instance, the system can automatically check whether a truck has a booking and weather it is authorized to enter the port. It also helps the elimination of...
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CASE :MWEB BUSINESS: HACKED

1.   What technology issues led to the security breach at MWEB? The technology issues are compromised subscribers account details, published logon and password details that were published on the internet by hackers and MWEB previous web based self-service management system outsource to Internet Solution not yet migrate to the new MWEB network. So the reason is hackers gained access to Web based Internet Solutions self-service management system and it led to security breach that MWEB don’t have total control. 2. What is the possible business impact of this security breach for both MWEB and its customers? Possible business impacts for MWEB are: 1.They have to notifying all customers and find fast solution like contacting these customers to reset their passwords, as an added security measure. 2.They have to work together with Internet Solution to solve this issue. They need to determine reason for breach and this leads to interruption of business processes. 3.They will lose...
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