GM 518 IT For Managers LIXIAN

1: What management, organization, and technology issues need to be addresses when building mobile applications? Management Issues Mobile strategy in selecting mobile devices, operating system, applications. Mobile platform, operating system and applications which suitable with capability and business needs. The skill and capability of users by conducting training and so on. Resarch and studying customers mobile behaviour How they use their mobile devices while shopping and researching brands What information do they wanat about the brand, product features, product reviews, or retail store locations. Organization Issues Change of business objective and business process The firm needs to change their business objective and business process. It’s important to understand how, why and where customers use mobile devices and how these mobile experience change business interactions with customers. Change of employees working culture By changing business objective and new busine

1. Analyse the knowledge management efforts at TCS using the knowledge management value chain model. Which tools or activities were used for managing tacit knowledge and which ones are used for explicit knowledge?   Using the value chain model, the knowledge management efforts at TCS can be divided into the following activities: Knowledge Acquisition Over the years, TCS had acquired a vast body of knowledge and experience in several fields through on-shore and off-shore projects for its clients across the globe including GE Insurance, GE Health, Hewlett Packard, Prudential, Standard Chartered Bank etc. In addition, TCS regularly rotated people across various functions and within other Tata Group companies to gain cross-industry experience. Employees were also encouraged to be part of outside bodies like the IEEE, and go in for certifications. Knowledge Storage TCS had developed various repositories and databases for knowledge storage such as KBases, Process Asset Librari