case: DRIVING ARI FLEET MANAGEMENT WITH REAL-TIME ANALYTICS

1. Why was data management so problematic at ARI?

 The huge amount of data collected by the company on fuel consumption, maintenance, licensing and compliance with more than a million cars in the United States, Canada, Mexico, Puerto Rico and Europe is frightening. Add to this six call centers in North America that operate 24/7/365 to support fleet operations of customers, assisting in repairs, failures, emergency response, preventive maintenance and other driver needs. Each request for information through the generation of the report was transmitted to authoritative users, which accounted for an average of five days to create the report. If there were issues with the report,it returned to the user with the authority to make adjustments. From that whole picture, it is pretty clear why company has problems managing its data.

2. Describe ARI's earlier capabilities for data analysis and reporting and their impact on the business.

Capabilities:
·ARI collects and analyzes more than 14,000 units of data per vehicle
·Around 10,000 cars working simultaneously around the world at some fleets
·Too much manual work and time-consuming
·Provided very limited information
·Reporting process took up to five days and authoritative users are needed to complythe data and create the report
Impacts on the Business:
·ARI’s process for analyzing its data was extremely delayed
·Providing information become a challenging process
·Impossible to identify trends and make recommendations
·Unable to aggregate data across its entire customer base
·ARIs information system could not benchmark one customer’s fleet to other customer fleets

3. Was SAP HANA a good solution for ARI? Why or why not? 

Yes, I think SAP HANA is a good solution for ARI. HANA is SAP’s in-memory computingplatform that is deployable as an on-premise appliance or in the cloud. It was able todetermine precise figures of its cost and creates more value to its customers. Moreover,HANA provided faster feedback on simple history of company expenditure. It reduced eachtime required for call center to handle a transactions and cost savings. Data was stored inrandom access memory instead of on a hard disk or flash storage allowing quicker access.

4. Describe the changes in the business as a result of adopting HANA.

After HANA was integrated with the SAP Business Objects Explorer, the responses to requests were generated in 3 - 3½ seconds, which is far from the previous 36 hours or 5 days .ARI can quickly extract its vast data resources and generate projections based on results. HANA also reduced the time it takes for every transaction processed by ARI call centers by 5 percent. This results in significant cost savings, since the employees of the call center account for 40 percent of the direct costs of ARI.

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